Frequently Asked Questions

  • FAQ
  • 1. How to join member?

    • Please click "Login" icon at the top of the page

    How to

    • Click "Register" button as below

    Home 2

    • Fill-in the information as below

    Your account details 16

    • Click Register button
    • Completed
  • 2. How to purchase products?

    • Add product to "Cart"

    RAIZ

    • Click "Show Cart"

    RAIZ 1

    • Login if you are member / Fill in the Billing details if you are Guest

    Shopping cart 16

    • Select Shipment method and Payment method

    Shopping cart 17

    • Click √ in Terms of Service

    Shopping cart 18

    • Confirm Purchase
  • 3. What kind of payment method available?

    We accept VISA, Master Card, Paypal using Paypal payment gateway that is safety and reliable gateway in worldwide.

    icon visa icon mastercard icon payme icon fast payment system FPS icon paypal

    Moreover, you can pay by bank transfer as below bank detail

    • Email address :
    • Full name of the account holder : AGL
    • Bank name : HSBC
    • Account number : 123-456789-9
    • Country : Hong Kong
    • City : Kowloon
    • Receiptant Address
  • 4. For oversea customers, you can pay by Bank transfer?

    Yes, you can use WISE Payment Service to transfer payment to our Bank account in Hong Kong HSBC. The following is our bank detail.

    • Email address :
    • Full name of the account holder : AGL
    • Bank name : HSBC
    • Account number : 123-456789-9
    • Country : Hong Kong
    • City : Kowloon
    • Receiptant Address

     

    Link to Wise Payment Service webpage

  • 5. What kind of shipment method available?

    We use Hong Kong Post Office to ship the goods to oversea customer.  For Hong Kong, Macau, Taiwan customers, we can ship the goods by SF-Express

    If you are in Hong Kong area, you can fill in the SF-Express code as address, we shall send to SF-Express locker.

    If you are oversea customer, please let me know the shipment requirement in "Notes and Special Request" in Cart before you confirm purchase

  • 6. How to contact us immediately?

    You can contact us by Whatsapp or Form in Contact us 

  • 7. How long will products ship out?

    Normally, we shall ship the products within XX days.  If we have any delay, we shall contact you shortly.

  • 8. How to keep the skin care products?

    it's a good idea to keep your skincare products in a dark location.
    While keeping skincare products cool in the fridge can help to improve their shelf life, freezing temperatures can have the opposite effect.

    it's a good idea to keep your skincare products in a dark location.
    While keeping skincare products cool in the fridge can help to improve their shelf life, freezing temperatures can have the opposite effect.